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Frequently Asked Questions
1. What Exede service plans are available to me?
Within our service area, the service plans all have the same high speed 12Mbps download and 3Mbps upload service and vary only by data allowance:
Exede Liberty 12 12GB of data allowance a month.
Exede Liberty 25 25GB of data allowance a month.
Exede Liberty 50 50GB of data allowance a month.
2. So I get the same speed no matter which plan I buy?
Yes. We believe that you should not have to pay extra in order to get the highest speed we offer. You buy the amount of data you need. We even built a tool to help you estimate your monthly data usage. Click on the Exede Plan Selector Tool at the top of this page.
3. If I need more data allowance can I change my Exede service plan?
Yes. If you need more data allowance you can change your plan by simply calling our office during regular business hours. CTESC Internet Services subscribers can make a change to their plan, up or down, once every calendar month. Subscribers can also place their account on "Vacation Suspend" for a maximum of six months consecutive, at a reduced monthly charge. Vacation Suspend months do not count toward the 24 month term of the lease agreement.
4. How can Exede offer these speeds? Isn’t satellite Internet supposed to be really slow?
Exede high speed Internet service is due to ViaSat's next-
5. What about Satellite Internet latency?
To be honest, the effect of latency on satellite Internet speeds has been exaggerated. Our satellites are in orbit a bit more than 22,000 miles above the Earth, but the speed of light is approximately 186,282 miles per second. The reason older versions of satellite Internet service were slow had more to do with the technology available at the time than latency.
That said, our new Exede service incorporates ground breaking web acceleration technology which speeds up page load times, minimizing the effect of latency. In addition to higher speeds enabled by our high capacity satellite, you will experience a snappier web browsing experience.
6. Can I use VoIP on the Exede service?
Yes. VoIP (Voice over IP) services work fairly well on Exede. Since there are dozens of VoIP solutions out there, we can’t recommend a particular solution, but our customers have reported good results with many of the most well-
7. Can I use VPN (virtual private network) on the Exede service?
Yes, but, Virtual Private Networks and other remote computer access software (such as that used to connect business servers to at-
8. What about gaming with the Exede service?
There are some games that will not perform well over Exede, or any satellite Internet service. This is due to latency and the laws of physics, because the signal has to travel 22,000 miles up to the satellite and 22,000 miles down to Earth again. The types of games that will NOT work well are “fast twitch” or “first-
The types of games that usually WILL work just fine are “turn-
Here’s the rule of thumb: If a game requires you to play “real time” it probably won’t work well on Exede. Most other games will be just fine.
9. What happens if I exceed my monthly data allowance?
If you use up your data allowance before your monthly reset date, we may significantly slow and/or restrict your service, or certain uses of your service, until the end of your monthly measurement period. On a monthly basis your usage will be reset to zero, at which point your speeds will be restored. If you find that you need more data than your plan allows, you can always upgrade to a higher data plan or "Buy More" data in 1 GB increments. There is no charge to upgrade (or downgrade) your account between packages. A usage meter graph is available on the CTESC or Texas-
10. What is “Buy More,” and why would I need it?
Many customers find that they occasionally need more data in a single month than comes with their Exede plan. "Buy More" gives you the flexibility to purchase more data in 1 GB increments when you need it, without having to upgrade to a higher data plan. You can buy 1-
IMPORTANT NOTE! The additional data purchased through "Buy More" expires when your data measurement cycle resets to zero every month.
11. How does Late Night Free Zone work?
100% FREE download and upload data usage every night from 12 midnight – 5 a.m. (local time) on our Classic Plans and 3 a.m. to 6 a.m. (local time) on our Liberty Plans. This allows you to take advantage of hours of free Internet usage to download movies, games, music, and software updates. In addition, you can upload photo galleries, blog postings, videos, perform online backups, and a whole lot more. During this time period, the meter isn’t running, so your late night usage doesn’t count towards your monthly data allowance. If you have already used up your Data Allowance for the month, you can still use the Late Night Free Zone at the normal speed because speeds are restored each night.
Note: Some Liberty Plans do not include the Late Night Free Zone and 100% of monthly data usage counts toward the Liberty Data total usage.
12. I’m a current WildBlue customer. Can I get the new Exede service?
Yes. As a valued current customer, we want to offer you an opportunity to upgrade to our new service. We are offering a FREE Upgrade Program for our current customers. The upgrade will require a brand new satellite dish and modem which will be installed and configured by a certified technician. Please call us at (830) 992-
13. What if I choose to stay with my current WildBlue service?
We remain dedicated to providing high quality service for customers who wish to continue their WildBlue service. Even if you choose to remain on your existing WildBlue service, improving your service experience remains a priority for us. We have implemented technology upgrades for our WildBlue customers as the new levels of service became available.
In 1986 ViaSat was founded in San Diego and grew to become a leading technology innovator for business, government and the U.S. military, focusing on communications via satellite. One of its largest customers was a small U.S. company called WildBlue.
WildBlue started as a company in 1999 with a small group of communications experts based in Denver. Early on, ViaSat became WildBlue’s technology supplier for its ground network. It was a partnership that would last many years, ultimately resulting in WildBlue becoming part of ViaSat a decade later.
WildBlue’s first satellite launched in 2004. The next year, the company began delivering Internet services to people in the rural U.S. Over the next 5 years, WildBlue experienced record growth, launched a second satellite and leased space on a third satellite. But, over time, 1.5 Mbps didn’t seem all that fast anymore. WildBlue customers said they needed faster Internet speeds.
In January 2008, ViaSat announced that it was building the world’s highest capacity communications satellite, which would launch in 2011, and offer a whole new class of Internet service with much faster speeds.
In December 2009, ViaSat acquired WildBlue including its customers, satellites and operational expertise.
In October 2011, ViaSat successfully launched the new satellite, ViaSat-
Both WildBlue and Exede satellite Internet services are delivered by the same team of people. From the communications engineers to your local dealers and support staff who answer your calls, we’re here to help make your satellite Internet experience the best it can be regardless of the name.
The roadmap for the future includes both new innovation and improvements for current customers. ViaSat-